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Shipping & Returns

Shipping is FREE for ALL ORDERS OVER £50.

 

Shipping Fees for orders within UK:
 

Order Total

UK (3-5 days)  
Orders under £50 £2.99 (+£1.50 for tracking)  
Orders £50 or over FREE (+1.50 for tracking)  
 
Shipping Fees for orders outside UK:
 

Order Total

Europe (5-10 days) Rest of World  (7-14 days)
Orders under £50 £3.99 (+£5.50 for tracking) £5.99 (+£5.50 for tracking)
Orders £50 or over FREE (+5.50 for tracking) FREE (+£5.50 for tracking)
 
All orders outside UK will be sent by Royal Mail Airmail (no tracking).
 
Tracked orders will be sent by Royal Mail International Signed-For.
 
 
 
Returns
 

'IWANTCUTE' will issue a full refund or replacement of goods in all instances where: 

  • Contact lenses are supplied to the wrong specification.
  • Contact lenses are supplied damaged 
  • The products ordered by you do not arrive within 15 working days of the dispatch date within the UK.
  • The products you have ordered are returned to 'iwantcute' as undeliverable by the postal service. If goods are returned as undeliverable, we will endeavor to contact you by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days.
  • Refunds will be limited to the maximum value of the original order, minus shipping costs and will only be issued against the same credit or debit card account as supplied to pay for the goods. There may be a time delay of up to 15 working days before a refund appears on your credit card statement because of the time taken for the credit card companies to process your refund. During this period the refund has left our account and is held by the credit card companies before being accredited to your account. Please contact your credit card company if a refund issued by us has not turned up into your account after 15 working days. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of contact lenses is returned, or if it is clear that some of the products have been used.
  • Opened boxes or vials of coloured lenses will not be exchanged or refunded if the colour is found to be unsuitable.
  • We are not responsible for handling and shipping charges for returned products.
  • 'IWANTCUTE' may refuse to accept future orders from those who have made previous claims for non-delivery of goods

 

For more information please contact us at iwantcute@gmail.com